Delivery & Returns

Shipping & Delivery

Your parcel will be sent via NZ Post. If you have chosen the tracked delivery option, you will be notified once your order has been dispatched and emailed the tracking info. 

New Zealand

• Free delivery on orders of $250
• NZ Post Tracked: $5.50
• NZ Post Tracked (Rural): $8.50

Australia

• International Air (non-tracked): $15.00
• International Air (tracked): $30.00

Rest of the world

• International Air (non-tracked): $30.00
• International Air (tracked): $60.00
  
  If you have chosen to not pay for tracking, unfortunately I will not be able to locate where your parcel is. 

Order Timeframe

Pieces take 4 - 8 weeks (excluding weekends and public holidays) from order date to completion. However, if you need your order quicker than our standard timeframe we do offer a 'Rush Order' option at checkout which will ensure your order is made within 3 business days and sent the following day. 
Please note that Sloan is not responsible for delayed transit times once your order has left our studio. 

Returns/Refunds

Due to the custom nature of our pieces, we are unable to accept returns. If for any reason you are unhappy with your order, please get in touch and we will do what we can to help. I am always available before purchase to help out with how to measure your body correctly. There is also a diagram on all pages pointing out how to do it.
Most items do get an extra 10-20 cm added on to make the item comfortable for wear, because that is the most important thing to us here. 
If there happens to be a real bugger up with how something fits and it is my fault you can send it back and I will be happy to alter it for you, free of charge.
However if it was a mistake in measurement on your side, I can still help with that but in that case those alterations will charged dependent on what needs doing to cover the cost for any new fabrics and for my time. This will be discussed and paid for before any alterations take place.